BVI-registered IT service provider Luxoft Holding, Inc. and Pegasystems Inc., the software company providing customer engagement at the world’s leading enterprises, have established a partnership to make the cloud-based mobility services platform for carmakers. The platform will change the focus from using software to change the in-car user experience to creating a holistic customer experience that covers every customer touchpoint.
Mikael Söderberg, Senior Technical Director, of Luxoft Automotive, said in his comments: “This platform acts as a blueprint that allows carmakers to own the customer experience by making more out of their customer data. By taking control of their software, carmakers can shape how people interact with their brand from the point of purchase.”
The mobility services platform will incorporate different features including rider management, service management, predictive diagnostics, mobile communication, and mobility services. It can be integrated into other cloud platforms, and can personalize the car by associating attributes to the user’s individual profile. It will be based on Pega Platform™, the industry-leading application development platform, and integrated with Luxoft’s Linux-based open source platform.